Terms & Conditions

Terms & Conditions

Delivery will be from one to ten days from receipt of payment of invoice. It is the client's responsibility to be on site to receive and sign for all materials. If a specific delivery date and time is required it can be arranged at an additional cost. If the client does not fulfill this requirement then they will be eligible to pay for re-delivery charges.

It is the client's responsibility to tell us in writing of any special curbside delivery requirements, this includes accessibility for tail lift lorries or articulated lorries, the client needs to ensure that any deliveries will be able to access their driveway and if this is not possible then they need to provide Thermapool with an address where it is.

Full Terms and Conditions available upon request, it is the clients responsibility to inform Thermapool of any information which may affect either the grant or the delivery in writing. If you have not been sent a copy of the Terms and conditions example pictures it is the client's responsibility to request them. 5% of all grants are inspected by Ofgem as part of there technical monitoring scheme all persons receiving the grant agree to these possible inspections or possible telephone monitoring.

Any additional items or works required not listed on the quote will be chargeable.

All materials are made from natural products, it is the client's responsibility if a colour match is essential to request that all materials come from the same batch. If colour variant is an issue the client must notify Thermapool within 24hrs of receiving products on site.

To receive the Government grants you must use a Thermapool trained installer but this in no way implies or guarantees the quality of their workmanship. Even though they have been trained to the required Thermapool standards, Topic UK ltd cannot be held responsible for any contractor errors. It is the client's responsibility to independently contract and employ their own Thermapool installer. Should any problems occur it is the client's responsibility to inform us and we will endeavour to assist independently, this may incur charges.

Payment Terms

A paid invoice for the cost of materials is required before materials can be manufactured or shipped. This quotation is valid for 30 days, any amendments will result in a revised quotation being necessary

6 Delivery

6.1 Delivery shall be made to the customer and not a third party.
6.2 The company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
6.3. The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
6.4 All risks shall pass to the consumer upon delivery
6.5 All delivery costs will be paid by cleared funds by the customer to the Company before dispatch will take place.

7 Warranty
7.1 The Company warrants that the goods will be free from defects at the time of dispatch.
7.2 The customer must notify the Company of any defects within 5 working days of delivery and the Company must be given a reasonable opportunity to view the goods.

8. Force Majure
8.1 The Company shall not be liable to the customer in the event that the Company is unable to carry out any part of the contract for causes beyond its control.
8.2 The Company will notify the customer as soon as is reasonably possible in such circumstances.

9. General

10. Full terms and condition available upon request.  
Laws of England and Wales will govern any contract.